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Terms of Service

Obchodní podmínky · Version 1.2, effective 14 July 2026

1. Provider identification

HEXENKRAFT s.r.o., společnost s ručením omezeným, se sídlem V zahradách 2462/31, 180 00 Praha 8, Česká republika, IČO 296 65 931, DIČ CZ29665931, zapsaná v obchodním rejstříku vedeném Městským soudem v Praze, oddíl C, vložka 450419, jednatel Matic Ježeršek. Contact: matic@hexenkraft.cz.

These terms govern purchases of Inkluso and Klariq from HEXENKRAFT s.r.o. They also govern the HexAlpha educational content (section 13) and the partner tiers (section 14) offered on hexenkraft.cz. Other products or services may be governed by their own separate terms, identified on the relevant checkout page.

2. Services and contract formation

Inkluso is an automated website accessibility scanner (WCAG 2.1 AA) with a free teaser scan, a paid one-time audit report (from EUR 149) and an optional monitoring subscription (from EUR 49 per month). Klariq is an automated EU AI Act risk classifier with a free classification and a paid one-time generated documentation pack (EUR 249).

A contract is formed when you place an order at checkout and HEXENKRAFT confirms it, normally by an automated order-confirmation email sent on successful payment. Before you complete an order you are shown the pre-contract information required by § 1811 and § 1820 zákona č. 89/2012 Sb. (občanský zákoník): our identity, the total price, the duration and cancellation conditions, your right of withdrawal and the out-of-court dispute channel.

3. Prices, payment, VAT and invoicing

Prices are shown in EUR. Payment is processed by Stripe; HEXENKRAFT never receives or stores your card details. One-time purchases are billed once. Subscriptions are billed recurringly until cancelled; cancellation takes effect at the end of the current billing period and no early termination fee applies.

The applicable VAT treatment is stated at checkout and on your invoice.

4. Delivery and access

Inkluso reports and Klariq documentation packs are delivered immediately on successful payment. Monitoring subscriptions provide ongoing dashboard access and periodic re-scans for the duration of the subscription. No contractual uptime guarantee is provided unless a specific pricing tier states otherwise.

5. Right of withdrawal (odstoupení od smlouvy)

If you are a consumer (spotřebitel), you may withdraw from the contract within 14 days without giving a reason (§ 1829 občanského zákoníku). The period runs from the day the contract is concluded. To withdraw, send a notice to matic@hexenkraft.cz. You may use the model withdrawal form, but you are not required to.

Exception for digital content (§ 1837 písm. l) občanského zákoníku): the right of withdrawal is extinguished for digital content delivered before the end of the withdrawal period, if before delivery you expressly requested immediate delivery and acknowledged that you thereby lose the right of withdrawal. Because reports and documentation packs are delivered immediately on payment, our checkout asks for this consent with an unticked checkbox:

The time and wording of your consent are logged (see the Privacy Policy). If you do not give this consent, delivery is postponed until the withdrawal period has expired, or you may withdraw within the 14-day period as normal.

Buyers who supply an IČO at checkout purchase as a business (podnikatel) and the consumer right of withdrawal does not apply; see section 12.

6. Licence and intellectual property

The delivered report or documentation pack is licensed to you for use within your own organization. It is not sold as a transferable or resellable asset. HEXENKRAFT retains ownership of the underlying tooling, templates and methodology. HEXENKRAFT does not claim ownership of your website content or of the facts you supply to Klariq.

7. Warranty and liability

Liability cap for business customers: to the extent permitted by law, HEXENKRAFT's total liability is limited to the fees you paid in the 12 months preceding the claim. HEXENKRAFT is not liable for indirect, incidental or consequential loss, lost profits, fines or regulatory penalties. Nothing in these terms limits liability that cannot be limited by law, and consumers retain all their statutory rights.

Statutory rights from defective performance (práva z vadného plnění, § 2099 a násl. a § 2389a a násl. občanského zákoníku) remain unaffected. To claim a defect, contact matic@hexenkraft.cz.

8. Complaints and out-of-court dispute resolution

Please contact matic@hexenkraft.cz first with any complaint; we aim to respond within 30 days. Consumers are entitled to out-of-court dispute resolution (mimosoudní řešení spotřebitelských sporů) before the Česká obchodní inspekce, Štěpánská 796/44, 110 00 Praha 1, www.coi.cz (adr.coi.cz).

9. Data protection

See the Privacy Policy for the controller's identity, the categories of data processed, subprocessors, retention periods and your rights under the GDPR.

10. Governing law, language and jurisdiction

These terms and each contract are governed by Czech law. The contract may be concluded in Czech or English. The Czech version of these terms, Obchodní podmínky, is authoritative; this English text is a translation and the Czech version prevails in case of discrepancy. the Czech legal name, IČO and register entry of the provider apply regardless of the site or checkout language. Consumers retain any mandatory protection, including home-forum jurisdiction, granted by the law of their habitual residence.

11. Changes

These terms may be updated as the products, pricing or law change. The version in effect on your order date governs that order. Material changes are notified by email to active account holders where practical. Previous versions are available on request.

12. Business customers (B2B)

• A buyer who supplies an IČO at checkout contracts as a business (podnikatel). The consumer right of withdrawal in section 5 does not apply, and the digital-content consent checkbox is not required.
• The liability cap in section 7 applies without the consumer carve-out, subject always to liability that cannot legally be excluded.
• The consumer jurisdiction protection in section 10 does not extend to business buyers.
• For a validated EU business VAT ID, the reverse-charge mechanism may apply; the applicable treatment is stated on the invoice.

The checkout defaults to consumer-grade protection. Consumer-only clauses are switched off only where a buyer affirmatively supplies an IČO, never inferred from the buyer's name.

13. HexAlpha: educational content only

HEXENKRAFT does not place trades, execute orders, hold client assets or manage money for anyone. Market data, levels and positioning shown in HexAlpha material are illustrative teaching examples, may be delayed or inaccurate, and must not be relied on for a trading decision.

Trading derivatives carries a high risk of loss and can result in losses that exceed the amount invested. You act on your own account and at your own risk. Past performance is not a guide to future results. Obtain independent professional advice before trading.

HexAlpha is not sold commercially at the date of this version. If a paid HexAlpha offering is introduced, its price, delivery, withdrawal and cancellation terms will be published here in a new version of these terms before the first sale.

14. Partner tiers

The partner tiers described on the partner page are business-to-business arrangements offered to podnikatelé, not to consumers. They are not sold through an online checkout: an enquiry is not an order, and no contract arises until HEXENKRAFT confirms the scope and the fee in writing and issues an invoice.

• Observer is provided free of charge, on an as-is basis, with no service level and no uptime guarantee. It may be withdrawn or changed at any time.
• Operator is billed annually in advance at the fee stated on the partner page, confirmed in writing before the term begins. It does not renew automatically unless the written confirmation says so.
• Core partner is by selection and is always governed by a separate written agreement, which prevails over these terms.

To cancel a partner tier, write to matic@hexenkraft.cz. Cancellation takes effect at the end of the current billing period and no early termination fee applies. Fees already paid for the current period are not refunded on cancellation, save where a mandatory legal right applies. The liability cap in section 7 applies to partner tiers on the business-customer basis set out in section 12.

HEXENKRAFT s.r.o. · IČO 29665931 · Terms of Service version 1.2, effective 14 July 2026 · Impressum · Privacy Policy · Model withdrawal form